Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: July 13, 2026

This Refund & Cancellation Policy governs all orders, bookings, and transactions made through the Sangamam X Platform, operated by EDEZIA INFOTEC.

1. Cancellation Policy

• Customers may request to cancel an order or booking within 48 hours of placing the order by contacting our Customer Support.
• Cancellation requests must be submitted through:
  • Email: edeziainfotech@gmail.com
  • Phone: +91 7561841924
• Cancellation requests sent through any other communication channel may not be accepted.
• A cancellation request does not guarantee cancellation. The request is subject to review based on the order status and confirmation from the respective merchant or service provider.
• Orders or bookings that have already been accepted, processed, dispatched, delivered, completed, or partially fulfilled may not be eligible for cancellation.

2. Refund Policy

Sangamam X operates as a technology platform that connects customers with independent merchants, vendors, and service providers. Unless otherwise required by applicable law, all sales are considered final once an order or booking has been confirmed.

Refunds are not automatic and will only be considered in exceptional circumstances, including:

• Duplicate payment due to a technical error.
• Payment successfully deducted but the order was not created.
• Order cancelled and approved by the merchant or service provider.
• The merchant or service provider is unable to fulfill the confirmed order.
• Any other case approved by EDEZIA INFOTEC after investigation.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after placing an order.
• Incorrect information entered by the customer.
• Failure of the customer to use or redeem the purchased service.
• Delay caused by the customer.
• Dissatisfaction based on personal preference where the agreed service has been provided.
• Any issue arising directly between the customer and the merchant that is outside the Platform's control, unless otherwise determined by EDEZIA INFOTEC.

4. Refund Approval

• Every refund request will be reviewed individually.
• EDEZIA INFOTEC reserves the sole right to approve or reject any refund request after verifying the transaction details and consulting the relevant merchant or service provider where necessary.
• The decision of EDEZIA INFOTEC regarding refund eligibility shall be final.

5. Refund Processing

• If a refund is approved, it will be initiated to the original payment method used for the transaction.
• Approved refunds will be processed within 72 hours from the date of approval.
• The actual credit of funds may vary depending on the customer's bank or payment service provider.

6. Fraudulent or Abusive Requests

EDEZIA INFOTEC reserves the right to reject any cancellation or refund request that is found to be fraudulent, abusive, repetitive, or made in bad faith. Repeated misuse of the Platform or its refund process may result in suspension or permanent termination of the user's account.

7. Contact Us

For cancellation or refund requests, please contact: