Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how EDEZIA INFOTEC and its affiliates (collectively, "EDEZIA", "we", "our", or "us") collect, use, share, protect, and otherwise process your personal information through our website https://www.sangamamx.online/ (the "Platform").

You may browse certain sections of the Platform without registering with us. We currently offer our products and services only within India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or using any products or services available through the Platform, you expressly agree to this Privacy Policy, our Terms & Conditions, and all applicable service-specific terms. If you do not agree with this Privacy Policy, please do not access or use the Platform.

Collection of Information

We collect personal information when you use our Platform, register an account, use our services, or otherwise interact with us during the course of our business relationship.

The information we may collect includes, but is not limited to:

• Name
• Date of birth
• Residential address
• Mobile number
• Email address
• Identity or address proof (where required)
• Transaction details
• Usage and behavioural information

With your consent and where permitted by applicable law, we may also collect sensitive personal information such as payment information (bank account, debit/credit card details or other payment instruments) and biometric information (such as facial features or physiological information) when required for specific Platform features.

You always have the option not to provide certain information; however, doing so may prevent you from accessing specific services or features.

We may also collect information relating to your activity, preferences, transactions, and interactions on our Platform and with our authorised business partners.

If a third-party business partner collects your information directly, your information will be governed by that party's privacy policy. We encourage you to review their privacy practices before sharing your information.

How We Use Your Information

We use your personal information to:

• Provide and manage our products and services.
• Process transactions and payments.
• Provide customer support.
• Resolve disputes and troubleshoot technical issues.
• Improve user experience.
• Prevent fraud and illegal activities.
• Enforce our Terms & Conditions.
• Conduct research, analytics, and surveys.
• Send updates, promotional offers, and service-related communications (where permitted by law).

Where marketing communications are sent, you will have the option to opt-out.

Sharing of Information

We may share your personal information with:

• Our affiliates and group companies.
• Authorised sellers and business partners.
• Payment processors and payment service providers.
• Logistics and service providers.
• Marketing and technology partners.
• Government authorities and law enforcement agencies where required.

Such sharing may be necessary to provide services, process payments, comply with legal obligations, prevent fraud, investigate misuse, enforce our policies, or protect the rights and safety of our users and the public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal information against unauthorised access, disclosure, misuse, alteration, or destruction.

While we use secure servers and industry-standard security measures, no internet transmission or storage system can be guaranteed to be completely secure. By using the Platform, you acknowledge the inherent security risks associated with online communications.

You are responsible for maintaining the confidentiality of your account credentials and password.

Data Deletion & Retention

You may delete your account through your profile settings on the Platform or by contacting us using the details provided below.

We may delay or refuse account deletion where required due to pending disputes, legal obligations, investigations, or unresolved service requests.

Once your account is deleted, you will lose access to your account and its associated information. We retain personal information only as long as necessary to fulfil legal, regulatory, fraud prevention, business, and operational requirements. Certain anonymised information may be retained for research and analytical purposes.

Your Rights

You have the right to:

• Access your personal information.
• Correct or update inaccurate information.
• Request deletion of your account where applicable.
• Withdraw consent for future processing where permitted by law.

Consent

By using the Platform or providing your personal information, you consent to the collection, storage, use, disclosure, and processing of your information in accordance with this Privacy Policy.

If you provide information relating to another individual, you represent that you are authorised to do so.

You also consent to receiving communications from us and our authorised affiliates, partners, and service providers through phone calls, SMS, instant messaging applications, and email for purposes described in this Privacy Policy.

You may withdraw your consent by contacting our Grievance Officer and mentioning "Withdrawal of Consent for Processing Personal Data" in the subject line. Withdrawal of consent will apply prospectively and may affect our ability to provide certain services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Significant changes may be communicated through the Platform or by other means as required under applicable law.