Privacy Policy

Welcome to Sangamam X's Privacy Policy. This document explains how EDEZIA INFOTEC collects, uses, stores, and shares your personal information while you use the Sangamam X App, and how you can manage your data and privacy choices while using the app.

We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom.

This Privacy Policy applies to all features, products, and services provided through the Sangamam X application and operated by EDEZIA INFOTEC.

If you have any questions, feel free to reach out at edeziainfotech@gmail.com.

The Information We Collect and How We Use It

When you use Sangamam X, we collect information in the following categories:

• Account information: name, mobile number, email address, profile photo, and date of birth (for age verification).
• Usage data: call duration, in-app activity, gifts sent or received, coin purchases, and feature interactions.
• Device & technical data: device model, operating system, IP address, app version, and crash logs.
• Communications data: support requests and reports submitted by you.

We use this information to operate, secure, and improve Sangamam X, verify age and identity, process payments, deliver customer support, and comply with applicable laws.

How We Share Your Information

We do not sell your personal information. We may share limited data with:

• Trusted service providers (payment gateways, cloud hosting, analytics) who are bound by confidentiality.
• Law enforcement or regulatory authorities, when legally required.
• Other users — only the profile information you choose to display in the app.

How We Protect Your Personal Information

We implement industry-standard security measures including encrypted connections (HTTPS), secure storage, access controls, and routine security reviews. However, no system is 100% secure, and we encourage you to use a strong password and protect your device.

Data Retention

We retain your information only as long as necessary to provide the service and comply with legal obligations. When you delete your account, we permanently remove your profile data within 90 days, except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your account and data.
• Withdraw consent for specific data uses.

To exercise any of these rights, email us at edeziainfotech@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email. Continued use of Sangamam X after updates means you accept the revised policy.

Grievance Redressal Mechanism

If you have any complaints, concerns, or grievances regarding your personal data or this Privacy Policy, you can contact us through the channels below. We will require the phone number linked to your account to process and resolve any grievance.

In-App Reporting

You can report user profiles or make complaints directly within the Sangamam X application using the Help & Support section.

Email Support

For service-related issues such as app performance, please contact our support team at edeziainfotech@gmail.com.